Frequently Asked Questions
Expert answers for your plumbing and home renovation needs.
What is the standard shipping time for large fixtures?
Most in-stock items, including sinks and toilets, ship within 2-4 business days. Larger freight items like bathtubs or vanities typically arrive within 7-10 business days depending on your location.
Do you offer professional installation services?
General Plumbing Supply is a product retailer only. While we do not provide direct installation, we can often recommend certified local plumbers and contractors in your area.
What is your return policy for installed products?
For safety and hygiene reasons, products that have already been installed or connected to water lines cannot be returned. We accept returns on uninstalled items in their original packaging within 30 days of delivery.
How do I ensure a faucet is compatible with my existing sink?
You must match the 'drillings' or hole configuration of your sink (e.g., single-hole, 4-inch centerset, or 8-inch widespread) with the faucet specifications listed on our product pages.
Are the products sold on your site covered by a warranty?
Yes, all products are covered by the original manufacturer's warranty. We only source from authorized distributors to ensure you receive full protection on your purchase.
What should I do if my items arrive damaged?
Please inspect all packages upon delivery. If you notice damage, refuse the shipment or note it on the delivery receipt and contact our customer support team within 48 hours to initiate a replacement.